Privacy Notice

Who we are

Cornwall Legal Centre CIC is a Community Interest Company (CIC) providing legal advice and support services. We are the data controller for the personal information we collect and process.

Contact details: Cornwall Legal Centre CIC

Telephone: +44 7792 609049

Email: info@cornwall-legal.org

Purpose of this Privacy Notice

This Privacy Notice explains how we collect, use, store and protect your personal information, and your rights in relation to that information.

The information we collect

We may collect and process the following types of personal information:

• Name, address, telephone number and email address.
• Date of birth and other identification information.
• Information relating to your legal issue or enquiry.
• Correspondence between you and our organisation.
• Information about your financial circumstances where relevant to your case.
• Special category personal data, such as information relating to health, disability, ethnicity, religion or other sensitive matters where relevant to the advice or assistance we provide.

How we collect your information

We may collect information:

• Directly from you.
• From documents you provide to us.
• From third parties where you have authorised us to do so.
• From public sources where relevant to your matter.

How we use your information

We use your personal information to:

• Provide legal advice, assistance and support services.
• Communicate with you about your case or enquiry.
• Assess eligibility for our services.
• Maintain records of our work.
• Comply with legal and regulatory obligations.
• Monitor and improve our services.

Lawful basis for processing

We process personal information under one or more of the following lawful bases:

• Your consent.
• The performance of a contract or steps taken at your request before entering into a contract.
• Compliance with a legal obligation.
• Our legitimate interests in providing advice and support services.

Where we process special category personal data, we do so in accordance with the requirements of UK data protection law and only where an appropriate condition for processing applies.

Sharing your information

We treat your information as confidential.

We will not share your personal information with third parties without your consent unless:

• It is necessary to provide our services to you.
• We are required or permitted to do so by law.
• It is necessary to protect your vital interests or those of another person.
• It is necessary for the establishment, exercise or defence of legal claims.

Third parties with whom information may be shared include courts, tribunals, government departments, local authorities, advice agencies, experts and other organisations involved in your matter where appropriate.

How we store and protect your information

We store personal information electronically using secure, password-protected systems to protect information against unauthorised access, loss, misuse or disclosure.

Access to personal information is restricted to those who need it for legitimate business purposes.

How long we keep your information

We will keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations and manage any legal claims.

Your rights

Under UK data protection law, you have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request erasure of your personal information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to certain types of processing.
• Request the transfer of your information where applicable.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided above.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so that we can try to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Website: www.ico.org.uk

Telephone: 0303 123 1113

Changes to This Privacy Notice

We may update this Privacy Notice from time to time. The latest version will be available on request.